General Provisions
Registration and Placement
Membership, Payment and Income Tax Receipts
Group Classes
Private Classes
Children, Teenagers and Summer Camps
Cancellations, Withdrawals, Credits and Transfers
Privacy, Safety and Student Records
Cultural and Social Events
Tests and Certifications
Please read all the information below carefully. Enrolling in a class, registering for an event, purchasing materials, or paying the applicable fees implies acceptance of these Terms & Conditions.
Part 1: General Provisions
These Terms & Conditions are governed by and construed in accordance with the laws in force in the Province of Alberta. By purchasing a product or service from Alliance Française of Calgary (AFC), you submit to the non-exclusive jurisdiction of the courts of the Province of Alberta.
Alliance Française of Calgary (AFC) reserves the right to change or amend these Terms & Conditions without prior notice. Only the English version of these Terms & Conditions shall be binding.
For the purposes of these Terms & Conditions, Sundays and statutory holidays are not considered business days, as AFC is closed on those days.
Part 2: Registration and Placement
Placement Test
A placement test is mandatory for all new students at AFC who have previous knowledge of French, for returning students after a study gap (e.g., six months or more), and for any student wishing to skip a level. Complete beginners may register directly in A1.1.
Self-placement is not permitted. Students with previous exposure to French must complete the assessment and may not choose a different level without authorization from the Education Team.
Final placement is based on the test results and may include a brief oral assessment to confirm speaking proficiency. To maintain class quality, AFC may transfer a student to a more suitable level or refuse enrollment when the assessed level does not match the chosen class.
If no appropriate group is available, AFC may propose alternatives, such as private lessons or a later session.
Placement results are valid for up to six (6) months. After that period, a new assessment may be required.
Part 3: Membership, Payment and Income Tax Receipts
Membership
An individual membership may only be purchased by an adult aged 18 or older. If a student is under the age of 18, a parent or legal guardian must liaise with AFC on the student's behalf.
We encourage parents to purchase a family membership, which is valid for two (2) adults and their children.
Parental or legal guardian consent, in the form of payment or written authorization, is required in order for AFC to provide services to a minor.
A membership is required to enroll in a group class or private class. Membership also provides access to early-bird discounts on group classes, among other benefits.
Memberships are valid for one (1) year from the date of purchase. Membership fees are non-refundable.
Payment Policy
AFC accepts the following forms of payment: Visa, Mastercard, direct deposit, Interac e-Transfer, and cheques payable to Alliance Française of Calgary.
Banking information is not recorded and is immediately destroyed once a payment has been processed.
Full payment must be received before the first day of class.
Organizations will only be invoiced when a purchase order or letter of authorization is provided at the time of enrollment. Invoices must be paid in full within thirty (30) days of issuance.
Income Tax Receipt
AFC is a Canadian non-profit organization that adheres to Canada Revenue Agency requirements regarding the eligibility of tuition fees for tax purposes.
Students may request a T2202 tuition tax receipt by sending a written request to t2202@afcalgary.ca during January or February, no later than February 20.
Eligibility for a tax receipt is subject to the applicable Government of Canada requirements. (Official link here).
To be eligible for a tax receipt, students must meet the applicable criteria, including being at least 16 years of age and enrolled in a program focused on improving or acquiring occupational skills rather than for personal or recreational purposes.
The total tuition fees paid must be at least $100, and the course must last at least three consecutive weeks with a minimum attendance requirement of 12 hours per month.
Please note that most AFC group classes may not meet these eligibility requirements.
In addition, the student must personally pay the tuition fees without reimbursement or payment by an employer, company, institution, or other third party providing benefits or allowances.
Part 4: Group Classes
Students must be at least 16 years old to enroll in an adult group class. Permission from a parent or legal guardian is required for minors.
Individual students: All fees are payable upon registration.
Employer-financed training: Full payment is required within one (1) week after the first lesson.
Students must enroll for the entire course. Fees will not be prorated for missed classes or late registrations. AFC reserves the right to refuse enrollment in a session if a student has missed the first week of class.
No make-up classes will be offered for classes missed by a student. Students may contact their teacher to inquire about missed material. Private lessons are available for an additional fee for students who require individual assistance.
Typically, students must successfully complete each sublevel before beginning the next one. Students may register for consecutive sublevels in advance; however, the courses must not overlap.
AFC reserves the right to cancel, rearrange, or modify the schedule of a class if enrollment is insufficient.
Classes with fewer than seven (7) students will have reduced instructional hours, as indicated below.
Adult Standard Classes
Kids & Teens Classes
Preschoolers & Toddlers Classes
Other Classes
In the event of a class cancellation during a session due to unforeseen circumstances, including but not limited to building emergencies or instructor illness, a credit proportional to the value of the cancelled class will be applied to each affected student's account.
This prorated credit reflects the monetary value of the missed class. All refund requests must be submitted in writing and will be processed in accordance with AFC's established procedures.
Public Holidays
Classes will not be held on public holidays. Additional instructional time may be added to certain classes or classes may be rescheduled within the term.
Refunds will not be issued to students who are unable to attend replacement sessions.
Part 5: Private Classes
A membership is required to purchase a package of private classes.
When private lessons are purchased for one student, no other person may attend those lessons, including parents or siblings.
AFC may provide classes at the location of your choice, such as your office, subject to instructor availability. Additional fees apply to off-site classes:
This additional cost covers transportation expenses and the instructor's commuting time. The additional fee must be paid at the same time as the class package.
AFC will make reasonable efforts to accommodate off-site requests but may be unable to accommodate requests for locations that are too far from its premises.
For private classes with more than one student, the cost for all students must be paid in full at the time of purchase in a single transaction. AFC is not responsible for, and will not process, separate transactions for individual students participating in the same private group.
Part 6: Children, Teenagers and Summer Camps
Children and Teenagers Classes: Drop-Off and Pick-Up
To ensure the safety of children and provide them with the best possible learning experience, parents or legal guardians must drop off their child at the classroom where the Alliance Française teacher is present.
Parents, legal guardians, or individuals specifically designated by them must also pick up the child from the classroom.
Teachers will only release underage students to a parent, legal guardian, or another person who has been explicitly authorized by the parent or legal guardian.
Part 7: Cancellations, Withdrawals, Credits and Transfers
Group Classes
Once a course has begun, registration is final. Alliance Française of Calgary cannot be held responsible for changes in students' work commitments, school or leisure activity schedules, or personal circumstances.
Withdrawal from a group class is only possible if the withdrawal request is submitted in writing to info@afcalgary.ca at least five (5) full business days before the first day of class.
If the withdrawal request is submitted within the required timeframe, the student may choose one of the following three (3) options:
If the withdrawal request is submitted less than five (5) full business days before the first day of class, no refund or credit will be issued.
Please note that absence from class does not constitute notice of withdrawal. All withdrawal requests must be submitted in writing to info@afcalgary.ca.
Private Lessons
AFC requires two (2) full business days' notice for the cancellation or rescheduling of a private class.
Cancellation or rescheduling requests must be sent to both the teacher and AFC administration at info@afcalgary.ca.
A student who does not provide two (2) full business days' notice will be charged the full amount for the class.
An exception may be made in the case of illness upon presentation of a medical note provided by a doctor.
No refund or credit will be granted for the cancellation of a private lesson package.
Purchased hours must be used within the validity period applicable to the specific package purchased. Any hours not used within that period cannot be used, refunded, or credited. Please refer to our website for additional information.
If a teacher is no longer available, AFC will make reasonable efforts to assign another teacher to the student.
Summer Camps
All cancellation requests must be submitted in writing to info@afcalgary.ca.
Refunds will only be issued for sessions cancelled at least two (2) weeks before the first day of camp.
A 20% cancellation administration fee per child, per week will apply to refunds or transfers requested at least two (2) weeks before the start of the session.
No refunds will be issued for withdrawals made within two (2) weeks of the first day of camp.
Refunds for medical reasons will be granted upon presentation of a medical note to AFC. The request and any supporting documentation must be sent to info@afcalgary.ca.
There will be no prorated refunds for missed days under any circumstances. No refunds will be issued for non-participation in an activity organized by AFC.
Transfers will be accepted up to two (2) weeks before the start date of the earliest applicable session, subject to availability. All requests must be submitted in writing to info@afcalgary.ca.
Credit & Transfer Policy
Credits are valid for six (6) months from the date of issuance. Any unused credit remaining after the six-month validity period will be voided from the client's account.
Missed classes do not qualify for credit.
Credits cannot be redeemed for cash or transferred to another client.
For a transfer to another class to be accepted, the new class must take place within six (6) months from the date the transfer is approved.
Part 8: Privacy, Safety and Student Records
Privacy Statement
Protecting your privacy and personal information is important to AFC. However, AFC must collect certain personal information in order to provide effective and efficient services.
We collect personal information with your knowledge and consent and use it only for the purposes for which it was collected. AFC does not disclose personal information to third parties without prior consent, except where disclosure is required by law or regulation. Personal information is removed from our systems when it is no longer required.
AFC regularly sends newsletters to keep clients and students informed about our activities. You may unsubscribe directly through the newsletter at any time.
By participating in classes and activities organized by Alliance Française of Calgary, you grant AFC the right to use photographs and videos taken during those classes or activities, without compensation or approval rights, solely for the purpose of promoting Alliance Française of Calgary and its activities.
Please call us at 403-245-5662 to request any necessary corrections to your personal information.
Video Surveillance in AFC Facilities
To help ensure the safety and security of students, staff, and visitors, Alliance Française of Calgary uses limited video surveillance within its premises, including the reception area, library, and classrooms.
By enrolling in a class or participating in AFC activities, students, or their legal guardians where applicable, acknowledge and consent to the presence of video surveillance in these areas.
If you have questions or concerns regarding AFC's surveillance practices, please contact us before enrollment or before visiting our premises.
Completion Certificate
A completion certificate may be provided upon a student's request.
A certificate will only be issued if the student has attended at least 80% of the classes.
Students must submit their request in writing by email to info@afcalgary.ca. The certificate will be issued within five (5) business days of receiving the request.
Medical Emergency
In the event of a personal emergency, sudden illness, or accident, you authorize AFC to seek medical, hospital, or ambulance services on your behalf if AFC staff consider such services necessary.
You agree that you will be solely responsible for any expenses associated with the provision of these services.
Part 9: Cultural and Social Events
Unless otherwise stated for a specific event or activity, tickets purchased for AFC cultural and social events are non-refundable and non-exchangeable.
No reimbursement will be issued for cancellations or non-attendance.
Part 10: Tests and Certifications
It is the sole responsibility of the candidate to ensure that they are registered for the appropriate examination. AFC and its employees cannot be held responsible for choices made by the candidate.
Full payment is required upon registration. To register for an examination, candidates must pay the applicable fees and complete the required registration form by the registration deadline indicated on the appropriate webpage.
No refund or deferment is possible once a candidate is registered for an examination. Candidates are strongly advised to register only if they are certain of their availability to take the examination on the selected date.
For TEF and TCF examinations, candidates who need to cancel their registration must contact tests@afcalgary.ca. All such cancellations are non-refundable.
It is the candidate's sole responsibility to respect the mandatory 20-day waiting period between TEF or TCF examination sessions. Candidates must ensure that at least 20 days have passed since their previous TEF or TCF examination before taking another examination.
AFC and its employees cannot be held responsible if a candidate registers for an examination without respecting the applicable 20-day waiting period.
